Privacy Policy

Medilife Healthcare Services LLC, trading as Medilife Global and Medilife Healthcare Group ("Medilife", "we", "us"), provides home healthcare in the United Arab Emirates, including doctor on call, nursing, IV therapy, blood and diagnostic testing, vaccinations, physiotherapy, elderly care and telemedicine. Our healthcare staff are licensed by the Dubai Health Authority (DHA licence no. 0002464).

We are the data controller for the information described here, which means we decide how and why it is used.

This policy covers our website, our contact and booking forms, WhatsApp and phone enquiries, and the healthcare services we deliver. It does not cover other websites we link to.

Information you give us. When you fill in a form, message us on WhatsApp, call us or book a visit, we collect your name, phone number, email address, the address and area where the visit will take place, preferred date and time, and the message you send.

Health information. To provide care, we collect information about your health, such as symptoms, medical history, medicines, allergies, test orders and results, vaccination records, clinical notes, prescriptions and the care we provide. This is sensitive information. We collect it only from you, your representative, or the clinicians involved in your care.

Information about someone else. If you book for a family member or patient in your care, please make sure they know and agree before you share their details.

Payment information. Payments are handled by our payment provider. We keep a record of what was paid and when, but we do not store full card numbers.

Information collected automatically. When you visit the website, we and our service providers collect your device and browser type, IP address, approximate location, pages visited, and how you arrived at the site. See the cookies section below.

We do not sell your personal or health information. We do not use your health information for advertising.

We share information only as needed, and only with people bound to protect it.

• Your care team. Our doctors, nurses, therapists and support staff who are involved in your care.
• Laboratories, pharmacies and other providers who process your tests, supply medicines or treat you on our referral.
• Service providers who help us run the website and business, such as website hosting, messaging, scheduling and payment providers. They may use your information only to serve us.
• Google, if you choose to follow a link from this website to Google Maps. Google then processes information under its own Privacy Policy.
• Insurers or sponsors, if you ask us to bill them or they pay for your care.
• Authorities and regulators, such as the Dubai Health Authority, when the law requires it or to protect someone's life or safety.
• A buyer or successor, if our business is reorganised, in which case this policy will continue to protect your information.

Under UAE law, health information may not be stored, processed or transferred outside the UAE unless the health authority permits it. We follow this rule. Other information, such as website analytics or messaging data, may be handled by providers whose systems are outside the UAE. Where that happens, we require them to protect it to a standard consistent with UAE law.

Medical records are kept for as long as UAE health regulations require. Other information, such as enquiries and booking details, is kept only as long as we need it for the purpose it was collected, and is then deleted or made anonymous.

This website does not currently request or store review content from the Google Places API. It provides a link to Google Maps, which you can choose to open.

We protect your information with access limited to staff who need it, secure systems, encrypted connections on this website, and confidentiality duties for everyone who works with us. No system is completely secure. If a breach could harm you, we will tell you and the relevant authorities as the law requires.

Cookies are small files stored on your device. We use:

• Essential cookies to make the website work. These cannot be switched off.
• Google Analytics cookies to understand how visitors use the site and help us improve it. Google Analytics loads only if you accept analytics cookies.
• Marketing cookies, only if you agree, to measure our advertising.

When you first visit, you can accept or decline analytics cookies. Your choice is saved in this browser and you can change it at any time using the Cookie settings control at the bottom of the site. We do not send health information to analytics or advertising tools. Please do not type health details into website forms you do not need to; for urgent matters call us.

You can ask us to:

• give you a copy of the personal information we hold about you;
• correct information that is wrong or incomplete;
• delete information we no longer need, unless the law requires us to keep it, as it does for medical records;
• restrict or object to some uses of your information;
• give you your information in a common electronic format;
• stop marketing messages, using the unsubscribe link or by contacting us.

To use a right, email support@medilifeglobal.com. We may need to confirm your identity first. We aim to reply within one month.

Our services are for patients of all ages, but this website is for adults. A parent or legal guardian should make bookings and give consent for a child.

We may update this policy when our services or the law change. The effective date at the top shows when it was last updated. For major changes we will say so on the website.

Questions about privacy: support@medilifeglobal.com, +971 52 345 2646, or write to Medilife Healthcare Services LLC, 1704 Damac XL Tower, Business Bay, Dubai, UAE. If we have not resolved a concern, you may also contact the relevant UAE authority, such as the Dubai Health Authority.